Improve your call center performance today.
QueueInsight is a reporting service for queue systems based on the Asterisk PBX. With it you can rapidly:
- Assign agents to more productive times or queues, saving costs.
- Give agents feedback on their performance.
- Improve answer rates and boost customer satisfaction.
- Develop strategy based on an indepth analysis of actual call patterns.
- Demonstrate these improvements to upper management and customers.
It's quick and free to create an account for a 30 day trial period.
- Reporting on queues, agents, and currently active calls.
- Scheduled reports delivered by email.
- Users level access control, e.g. for your customers.
- Many different types of report for different purposes.
- Powerful search engines, to get exactly the data you want.
- A huge number of measurements to report on.
- Insight into why calls where not answered.
- Graphs of data over time.
- White-label web interface with hosted-by-us or hosted-by-you options.
- Multi-tenant/virtual customer support.
- A light-weight client for your server to interface with the service.
- Enswitch customers can have the reporting embedded into their PBX interface.
- ... and more!
Why not see what it can do for you?Browse the pricing options, see how to get started, or contact us for more information.
Our knowledgeable staff are always ready to answer any questions, and get you improving your call center today.